Ethics — If You Don’t Live It You Don’t Believe It
Course Number: 602810
Credit Hours: 3
Description: In this class, you will learn how moral and ethical decision making is part of our everyday lives. This class is designed to help provide and encourage sound decision making in not only your business ventures but also in your personal lives as well.
Extreme Cleanup — Handling a Hoarding Dilemma
Course Number: 611000
Credit Hours: 3
Description: You may think that hoarding is something that does not happen often or is irrelevant to you and your industry. You may not even be familiar with what hoarding is, or who is doing it. In order to understand this, we are going to define it, identify who is doing it, and connect it to you and your industry.
Water Damage for Manufactured Homes
Course Number: 604560
Credit Hours: 3
Description: In this class, you will learn just how much damage water can cause and what steps can be taken to reduce or minimize the damage in manufactured homes. Your insureds may not understand what construction methods make manufactured homes unique. Those unique features may impact the types of decisions that are made during water mitigation. If a Mitigation Specialist is called within 24 hours of a water loss, many dollars can be saved. Mitigation Specialists are trained to understand manufactured homes and to stabilize the damage and keep it from becoming worse. The result is less damage, lower cost, improved loss ratios and satisfied policyholders.
Mitigating Personal Property and Packout Claims
Course Number: 604559
Credit Hours: 3
Description: In this class, you will learn how technology is enabling the restoration professional to manage and track pack out inventory, movement and restoration better than ever before while giving the homeowner a sense of security about the process.
When disaster strikes, your policyholders may be traumatized by the thought of having their belongings moved to an off-site location for restoration and cleaning. They may need help discerning what can be restored and what is beyond the scope of restoration and cleaning. Most of all, they need to know their belongings will be handled professionally and with great care. These are aspects of the packout/contents restoration process that can make or break a homeowner’s perception of the service they are receiving from their insurance company and restoration contractor.
Understanding Mold Remediation
Course Number: 609254
Credit Hours: 1
Description: In this class, we’ll examine what mold is and its health effects on people. You’ll see how mold grows, how it spreads and understand its life cycle. In addition, you’ll learn what action should be taken to remove mold in a safe and reasonable manner.
Smoke and Odor Damage Mitigation
Course Number: 618683
Credit Hours: 3
Description: In this class, you will learn just how much damage smoke can cause and what steps can be taken to reduce or minimize the damage. Your insureds are not trained to think about things like metal etching and corrosion as a result of the fire. They don’t understand how chemical vapors and acid gases cause damage to household surfaces such as aluminum, chrome, porcelain and marble. When left untreated, even for a short time, the loss worsens, the costs go up and you risk that the insured will experience more problems than necessary. We need to STOP THE LOSS BEFORE THINGS GET WORSE!
Understanding Water Damage Mitigation for Manufactured Homes
Course Number: 609255
Credit Hours: 1
Description: This course will demonstrate how water can damage carpet, wood floors and other building materials, how long until damage occurs and what steps can be taken to reduce or minimize the damage. The course will also illustrate water removal and explain the principles of drying and dehumidification. Mold growth, the use of antimicrobials and odor control will also be covered.
Trauma and Biohazard Losses
Course Number: 611238
Credit Hours: 4
Description: In this class, you will learn when to request trauma and bio-hazard cleaning services and how to set customer expectations based on the type of trauma and difficulty of its removal.
Water Damage Mitigation
Course Number: 606320
Credit Hours: 3
Description: In this class, you will learn just how much damage water can cause and what steps can be taken to reduce or minimize the damage. Your insureds are not trained to think about things like water migration. They do not understand how gravity and capillary action cause water to spread rapidly into non-affected areas. When left untreated, even for a short time, the loss worsens, the costs go up and you stand a chance of the insured experiencing more problems than necessary. What we need to do is STOP THE LOSS BEFORE THINGS GET WORSE. This applies not only to water damage but also to most property losses.
Mold Remediation Removal and Containment
Course Number: 618948
Credit Hours: 3
Description: This class introduces the science of mold and explores the potentially harmful effects of mold on building materials and occupants. Participants will learn how mold grows, how it spreads and what actions should be taken to remove mold in a safe and reasonable manner. Procedures such as containment, negative air and the proper use of personal protective equipment are also covered.
Understanding Mitigating Personal Property Packout
Course Number: 609251
Credit Hours: 1
Description: This course will demonstrate how technology is enabling the restoration professional to manage and track pack out inventory, movement and restoration better than ever before while giving the homeowner or business manager a sense of security about the process. The course will cover the new tools and technology of evaluating, restoring and tracking inventory from start to finish.
