When you’ve been serving customers in crisis for 38 years, you develop strong opinions. This is us. Our company leadership and our team know what works best and what our customers have every right to expect: the highest quality possible in the disaster restoration industry. Top business and ethical values and customer policies. Fairness and respect for our employees. Our customers wouldn’t stand for anything less and we wouldn’t either.
We serve from Seattle to Tumwater and our trucks roll 24/7 — because families experiencing a fire or serious water damage deserve nothing less. We stand for the highest quality standards possible and our business and professional ethics reflect those same high standards.
Operationally, we follow Lean practices like Lean Process Improvement. What does this mean for customers? Our approach gives customers confidence because, from our front line technicians to our leaders, we never stop learning and analyzing. The end result is continual improvement and an evolutionary approach to better, faster, more efficient ways of serving and solving disaster.
Our strong values are instilled in our team right from the top. VP, Jeff Sorensen, has been leading our crew since 1994 — which was just a couple years after he graduated from the University of Washington and made the trek west from his boyhood home in Eastern Washington. Our Sales and Marketing Manager, Ernie Dittman, grew up in Bellevue, just east of Seattle, and our crew of senior technicians are all Northwesterners too. What we mean is that this is our home too. Serving homeowners is exactly like serving our Moms, our neighbors and our best friends.
When you need help fast turn to ServiceMaster of Tacoma. We’ll come running.