SERVICEMASTER OF TACOMA (855) 912-6116

Case Study: Flood Damage

Project Manager: Jeff Filmer

THE DISASTER

A 3,800 square foot 2-story home suffered a water loss due to a failed toilet supply line. The homeowners were on vacation when the loss occurred and came home to standing water throughout a large area on the main floor. Upon further investigation, it was discovered that most of the storage and 3 car garage below the source of the loss were affected as well. Emergency water mitigation was contacted and the dry out process began immediately. There was an extensive amount of content in all rooms that required pack out. All hardwoods were buckled along with insulation and drywall hanging in the garage as the water had been sitting in the home while the customers were gone for an extended period of time. Once the non-salvageable drywall was removed, technicians found large areas of growth throughout the lower level, which required remediation.

THE PROCESS

Pack out crews began working along with water mitigation technicians due to the amount of content affected by the loss. All content was processed, inventoried, and packed out to be transferred to our facility while the dry out continued. Once the content was packed out, water mitigation continued upstairs, all carpets were lifted and addressed using specific drying techniques to salvage those rooms. Dehumidifiers, air movers, and drying plates were placed on tile and hardwoods upstairs. A containment was set in the garage below the source of the loss along with air scrubbers to help ensure proper air quality during the remediation process. Technicians successfully removed the affected material and remediated all affected material at the lower level. Upon completion of the remediation, drying equipment was set below and technicians were able to utilize a “sandwich” drying process to speed up dry out of the subfloor separating the garage and affected rooms above.

THE RECOVERY

All salvageable items were transported to headquarters to be cleaned, dried, and placed in storage for the remainder of repairs. Some memorabilia required the use of subcontractors to address, such as fine textiles, antique furniture, and high-end electronics. Remaining non-salvageable items were inventoried and processed with the customer prior to disposal in order to assist with the claim process. The contractor was contacted following the completion of water mitigation, remediation, and pack out to begin the repair process. Once construction was complete, all items were transferred back to the customer. Technicians were able to successfully complete all the processes mentioned above while allowing the customer to live in the home. This would not have been possible if it was not for the ability of crews to communicate and work with the customer throughout the process.

One of the drying techniques used.

Growth found in the lower level.

Remediation.